Privacy Policy

The boring (but necessary) bits...

Pet Professor (hereafter "I" or "me") recognises that you care how information about you is used and shared. I created this privacy policy to inform you of my information collection, use, and sharing practices pertaining to this website. Please also review my terms and conditions. Please be advised that the practices described in this privacy policy apply only to information gathered through this website. If you have any questions or concerns regarding this privacy policy, please contact me and I'll be happy to address them.

What information about you is collected and stored?

I store information that is collected through this website or that you provide to me. For example, when you subscribe or download an offer, I collect and store the information that you provide. Likewise, when you become a customer, I store your name, billing address, email address, telephone number, credit card number, and credit card expiration date if provided.

This information is used to provide the content and services that you have requested, to process orders, to send order confirmations, and to provide customer service. This information also may be used for my own marketing and internal business purposes, and to contact you about special offers and new services, unless you have opted not to receive promotional communications in connection with this website.

I collect and store certain other information automatically whenever you interact with this website. For example, I collect your IP address, browser information and reference site domain name every time you visit this website. I also collect information regarding customer traffic patterns and site usage. This information is used to analyse and improve this website and to provide my customers with a fulfilling experience.

Also, like many websites, I use "cookies," which are files stored on your computer's hard drive by your browser. Cookies do not contain personally identifiable information. Cookies help me identify return visitors and optimise their browsing experiences. Cookies are not used on this website to store your account information; that information is stored securely on this website's server. Also, I will use cookies to monitor and maintain information about your use of this website.

Cookies are also used to track the identity of the website you visited immediately prior to visiting this website (i.e. the site you came from); otherwise, I do not track information about your use of other websites. Most browsers accept cookies automatically but allow you to disable them. I recommend that you leave cookies "turned on" so that I can offer you a better experience on this website. I also may collect and store information about you that I receive from other sources, to enable me to update and correct the information contained in my database and to provide product recommendations and special offers that I think will interest you.

Is information collected from children?

This website is not intended or directed to anyone under the age of 18. I do not sell any items through this website directly to anyone who I know to be under the age of 18, nor do I collect any personal information from anyone who I know to be under the age of 18. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to me.

How I use information I collect

Compliance with my privacy policy

I use the information I collect only in compliance with this Privacy Policy. Customers who subscribe to my Services are obligated through my agreements with them to comply with this Privacy Policy.

I never sell personal information

I will never sell your Personal Information to any third party.

Use of personal information

In addition to the uses identified elsewhere in this Privacy Policy, I may use your Personal Information to:

• improve your browsing experience by personalising the website and to improve the Service;
• send information or content to you which I think may be of interest to you by post, email, or other means and send you marketing communications relating to my business;
• promote use of my services to you and share promotional and information content with you in accordance with your communication preferences;
• send information to you regarding changes to my Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements;
• meet legal requirements.

Legal basis for processing personal information

My legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which I collect it. However, I will normally collect personal information from you only where I have your consent to do so, where I need the personal information to perform a contract with you, or where the processing is in my legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

Use of navigational information

I use Navigational Information to operate and improve the website and the Service. I may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information about Pet Professor.

Customer testimonials and comments

I post customer testimonials and comments on my website, which may contain Personal Information. I obtain each customer's consent via email prior to posting the customer's name and testimonial.

Use of credit card information

If you give me credit card information, I use it solely to collect payment from you. I use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on my behalf.

Security of your personal information

I use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure.

Social media features

My website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button. These features may collect your IP address, which page you are visiting on my sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on my website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

External websites

My website provides links to other websites. I do not control, and am not responsible for, the content or practices of these other websites. My provision of such links does not constitute my endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Retention of personal information

How long I keep information I collect about you depends on the type of information. After such time, I will either delete or anonymise your information or, if this is not possible, then I will securely store your information and isolate it from any further use until deletion is possible.

I retain Personal Information that you provide to me where I have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about your Pet Professor Services, or as needed to comply with my legal obligations, resolve disputes and enforce my agreements).

With whom do you share information?

I do not share, sell, or rent to others any personal information that you provide to me through this website, except with your consent or as described in this privacy policy.

I engage third parties to perform services in connection with the operation of my business. Examples of these services include payment processing and authorisation, fraud protection and credit risk reduction, product customisation, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. I provide personal information to these third parties, but I authorise them to use this information only in connection with the services they perform.

I may release personal information if I believe in good faith that: the law or legal process requires it; I have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property, or safety of Pet Professor, or any of my respective affiliates, business partners, customers or others.

What steps are taken to keep personal information secure?

I use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that I collect. If you create an account or make a payment through this website, you will be asked to provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorised use of a password, please contact me.

What happens when I follow a link to another website?

This website contains links to websites operated by third parties. Please be advised that the practices described in this privacy policy do not apply to information gathered through these other websites. I encourage you to be aware of when you leave this website and to read the privacy policies of each and every website that you visit.

How will I be informed about changes to this privacy policy?

If I make any material changes to this privacy policy, I will post a notice on this website notifying users of the changes. In some cases, I also may send an email notifying users of the changes. You should check this website periodically to see if any recent changes to this privacy policy have occurred.

How do I subscribe or unsubscribe?

You can update your communication preferences at any time by visiting my email subscription preferences page. Links to this page are included at the bottom of any subscription communications I send.